Refund Policy

Last updated: 05 February, 2025

At Cartfyre, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a 7-day money-back guarantee for all digital ebook purchases, subject to the following terms.

At Cartfyre, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a 7-day money-back guarantee for all digital ebook purchases, subject to the following terms.

1. Eligibility for Refund

To qualify for a refund, you must meet the following conditions:
✅ The refund request must be made within 7 days of purchase.
✅ You must provide a valid reason for the refund request.
✅ The request must be submitted via email to suppor@cartfyre.com with proof of purchase.
✅ If a customer accidentally purchases the same ebook more than once in a single order, they can request a refund for the extra copies within 7 days by contacting us at suppor@cartfyre.com. However, once the ebook is downloaded, refunds for duplicate orders will not be processed.

2. Non-Refundable Cases

We are unable to offer refunds in the following situations:
❌ Refund requests made after 7 days from the purchase date.
❌ If you have already downloaded and accessed the ebook.
❌ Refunds requested due to change of mind or lack of interest.
❌ Bulk purchases or discounted bundle offers.
❌ Violation of our Terms & Conditions, including unauthorized sharing of ebooks.

3. Refund Process

1️⃣ Send a refund request to suppor@cartfyre.com with your order details and reason for the request.
2️⃣ Our team will review your request and respond within 3 business days.
3️⃣ If approved, the refund will be processed within 5-7 business days to your original payment method.

4. Chargebacks & Disputes

If a chargeback is filed without contacting us first, we reserve the right to ban future purchases from our store. We encourage customers to reach out for assistance before initiating a dispute.

5. Contact Us

For any questions regarding our refund policy, please contact us at:
📩 suppor@cartfyre.com